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FAQS

How do I make a booking?

Simply send an email to info@adelaidepartyhire.com with a list of items you wish to hire, we will then confirm the availability of the products.

 

Is the hire price per night?

No, the hire price covers up to 3 days worth of hire, if additional days are required a higher price will be quoted.

 

Do I need to pay a deposit?

Yes, a 20% non refundable deposit is to be paid at time of booking to secure your hire equipment for your special date.

 

Is there a bond to pay when hiring?

No

 

Is there a minimum hire charge?

No

 

How can I pay for equipment?

We accept payments by Cash. Pay Pal, Credit Card and Direct bank transfer.

 

When do I need to collect from you?

Our hire period is for up to 3 days, a nominated pick and drop off time will be advised on the booking; however we do understand that this is not always the case and alternatives times can be arranged at a mutually agreed time. Pick up location is 18-22 Langford Street Pooraka 5095.

 

When do I return the items?

Equipment is required to be return to us on the nominated date as stated at time of booking. However Alternatives can be made by appointment only.

 

What happens if I don’t return the equipment at the nominated specific time?

A Late Fee will be charged for all Equipment that is not returned as per the Standard Hire (unless alternative agreements have been made). This late fee will be $40.00 per day until the equipment has been returned.

 

Do we have to wash everything before returning?

All glassware and High Tea products are to be returned washed (in warm water) and be fully dry before it is repacked by the Hirer. Fragile items such as candy jars and lids should be hand washed and handled with care.

All linen is to be returned in the same condition that it was hired in. Any damage such as soiling, stains, tears, rips must be advised by the Hirer on return of the Equipment.

 

What happens if something is accidentally broken, lost or misplaced?

There is a compulsory 7% damage waiver fee which covers for accidental damaged. All damaged goods are to be return to Adelaide Wedding Hire or it will be considered lost or stolen. If lost or stolen the hirer is responsible.

All breakages, damage or losses over the 7% are paid for by the Hirer

 

What happens if I change my mind?

That’s fine, we understand that things happen and not everything goes according to plan. If you need to cancel your booking we ask you to send us an email just to let us know. Unfortunately the deposit will not be returned but if any additional money that has been paid we will be happy to return that to you as long as we are advised in writing 15 days prior to your event date.

 

What sort of car do I need to pick up the equipment?

Depending on the equipment being booked, if you are not sure feel free to give us a email and we can help guide you.

 

Do you offer delivery of equipment?

Yes, Delivery / Collection of equipment can be arranged however additional delivery charges will apply depending on your location. These charges will include the time taken for a staff member to deliver and collect the equipment and petrol costs.

Additional surcharges may apply for certain factors (i.e building accessibility, stairs, lifts, additional staff members if required on big items, distance, access to parking ect).

An accurate quote can be made if you contact us via email stating your particular requirements for deliveries and or collections.

 

Do you offer to set the equipment up?

Yes we do setup, a setup fee will be quoted with your hired items. However all hired items will be carefully wrapped and packaged for your travels to ensure your equipment is good to go for you to set up as you wish.

 

Do you have a show room?

If you want any additional measurements or want to view the equipment prior to hiring an appointment can be made for you to come out and have a look at our warehouse.

 

What if I want to hire additional equipment?

If you want to hire additional equipment you will need to send through an email to us to see if the equipment is available for hire, If available an additional invoice will be sent to you for you to pay 20% deposit for the additional booking to secure the equipment.